YDU Academy terms of use

About these terms

These terms of use (“terms”) are an agreement between you and YDU Academy (“YDU Academy”, “we”, “us” or “our”). They apply to your use of the YDU Academy mobile app, our courses and our related web pages (together, the “service”).

By creating an account, buying a course or otherwise using the service, you agree to these terms and to our Privacy policy, Refund policy and Disclaimer, which form part of them. If you do not agree, please do not use the service.

These terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not need a physical or digital signature.

Who can use the service

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• If you are under 18, you may use the service only through an account created and managed by your parent or lawful guardian, who accepts these terms for you and is responsible for your use.
• You must not use the service if we have previously suspended or removed your account for breaking these terms.
• The service is offered to users in India. Prices are in Indian rupees.

Your account

• You sign in with your Indian mobile number and a one-time password (OTP) sent to it. Use a number that belongs to you.
• Keep your phone and your OTP private. Never share an OTP with anyone — YDU Academy will never ask you for it.
• An account is for one person. Do not share, sell or transfer it, or let anyone else use it.
• You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
• Keep your profile details accurate, and do not pretend to be someone else.

Courses and free previews

• Each course is a series of video lessons, with supporting material such as batch sheets, as described on its course page.
• Some lessons, or the first part of a lesson, may be free to watch as a preview. The rest of the course unlocks when you buy it.
• We may improve, update, reorder or replace lessons to keep courses accurate. A course you bought will continue to cover substantially the topics described on its course page when you bought it.
• Courses are for learning. Unless the course page says otherwise, a course does not lead to a certificate, qualification or licence.
• Offline downloads, captions and certificates are not offered at present. If that changes, the course page or checkout will say so.

Prices and payment

• Prices are shown in Indian rupees (₹) on the course page and at checkout, and include applicable taxes unless stated otherwise.
• You pay in advance through Razorpay, using the methods it offers, such as UPI, cards, net banking and wallets. YDU Academy does not see or store your card, UPI or bank details.
• A course unlocks on your account once Razorpay confirms your payment. If money leaves your account but the course does not unlock, contact us with the payment reference and we will unlock it or refund you.
• Coupons are optional, have their own conditions and expiry dates, cannot be exchanged for cash and apply only to the courses and period stated.
• We may change prices at any time. A change does not affect a course you have already paid for.
• If a course is shown at an obviously wrong price because of an error, we may cancel the order and refund the full amount you paid.

Your licence to use a course

When you buy a course, we give you a personal, limited, non-exclusive, non-transferable and revocable licence to watch it in the YDU Academy app for your own learning, for as long as your account is active and we offer the course, subject to these terms. Buying a course does not transfer ownership of any content to you.

If we ever have to stop offering a course you bought, we will try to give you notice in advance, and if you have not had a reasonable chance to use it, you can get a refund under our Refund policy.

Acceptable use

When you use the service, you must not:

• Record, screen-capture, download, copy, share, sell, rent, broadcast or publish any course material, or help anyone else do so.
• Share your account or sign-in codes, or access a course you have not bought other than through the free previews in the app.
• Copy, modify, reverse engineer or decompile the app, or try to get around its security, payment or access controls.
• Use bots, scrapers or other automated tools to access the service or collect data from it.
• Post anything that is unlawful, false, misleading, defamatory, obscene, hateful, harmful to children or that infringes someone else’s rights.
• Interfere with or overload the service, or spread viruses or other harmful code.
• Use the service for any unlawful purpose, or any purpose these terms do not allow.

Ratings and reviews

• Only learners who own a course can rate and review it. A review must be your honest opinion and must follow the acceptable use rules above.
• Your profile name, your star rating and your review text are shown publicly on the course page.
• You keep ownership of your review, and you give YDU Academy a non-exclusive, royalty-free licence to display and use it in the service.
• We may hide or remove reviews that break these terms. Hidden reviews do not count toward a course’s rating.

Our content and intellectual property

The app, the courses, videos, text, batch sheets, images, logos, the YDU Academy name and all other material in the service belong to YDU Academy or its licensors and are protected by copyright, trademark and other laws. Apart from the licence described above, no rights are given to you.

If you believe something in the service infringes your rights, write to yduacademy@gmail.com with the details and we will look into it promptly.

Learning material is not professional advice

Courses teach methods and show examples. They are not food-safety, veterinary, medical, legal, licensing, regulatory or financial advice. You are responsible for how you use what you learn, including following the food-safety, licensing and other laws that apply to you. Please read our Disclaimer.

Notifications and messages

We may send you service messages about your account, purchases and refunds. If you allow push notifications, we may also send course updates, learning reminders and news about new courses. You can turn push notifications off at any time in your phone’s settings.

Availability of the service

We work to keep the service available and working well, but we do not promise that it will always be uninterrupted, error-free or available on every device. We may pause the service for maintenance, and we may ask you to update the app to keep using it.

We may change, add or remove features. If a change significantly affects a course you have paid for, we will tell you in advance where we reasonably can.

Suspension and termination

• You can stop using the service at any time, and delete your account from Settings in the app or by following the steps on our Delete account page.
• We may suspend or close your account, or remove access to courses, if you break these terms, misuse the service, commit fraud, reverse a payment, or if the law requires us to. Where appropriate, we will tell you why.
• When your account is deleted or closed, your licence to its courses ends and you lose access to them. Deleting your own account does not entitle you to a refund.
• Parts of these terms that by their nature should continue — such as intellectual property, disclaimers, limitation of liability and governing law — continue after your account ends.

Third-party services

The service relies on third parties, such as Razorpay for payments, app stores for distribution and mobile networks for sign-in codes. Their own terms apply to your use of their services, and we are not responsible for their acts or omissions.

Disclaimer of warranties

To the extent permitted by law, the service and all courses are provided “as is” and “as available”. We do not guarantee any particular result, yield, income or business outcome from a course, or that the service will meet every need you have. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that cannot be limited by contract.

Limitation of liability

To the extent permitted by law, YDU Academy is not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, business, data or goodwill, arising from your use of the service or any course.

To the extent permitted by law, our total liability to you for any claim relating to a course or the service is limited to the amount you paid for the course concerned.

Nothing in these terms excludes liability that cannot be excluded by law, such as liability for fraud.

Indemnity

If you break these terms or the law while using the service, you agree to compensate YDU Academy for the reasonable losses, costs and claims that result, to the extent permitted by law.

Governing law and disputes

These terms are governed by the laws of India. If you have a problem, please contact us first — most issues can be solved quickly. Any dispute that cannot be resolved will be subject to the jurisdiction of the competent courts in India. This does not take away any right you have to approach a consumer commission under consumer protection law.

Complaints

If you have a complaint about a course, a payment or the service, contact us at yduacademy@gmail.com or +91 7489301982. We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receiving them.

Changes to these terms

We may update these terms from time to time. We will change the “Last updated” date at the top and, if a change is significant, tell you in the app before it takes effect. If you keep using the service after a change takes effect, the updated terms apply. The version published in the app and on our website is the one that applies.

Contact

Questions about these terms? Email yduacademy@gmail.com or call +91 7489301982.