YDU Academy refund and cancellation policy

About this policy

This policy applies to courses bought in the YDU Academy app and paid for through Razorpay. It forms part of our Terms of use.

Courses are digital content. A course unlocks on your account as soon as your payment is confirmed, and there is nothing to ship or deliver.

Cancellations

Each course is a one-time purchase, not a subscription, so there are no recurring charges to cancel. If you leave the payment page before paying, or the payment fails, no order is completed and you are not charged.

If money is deducted but the payment does not complete, it is normally reversed automatically by Razorpay or your bank within 5–7 working days. If it is not, contact us with the transaction reference and we will help.

When you will get a full refund

We refund the full amount you paid if:

• You were charged more than once for the same course. The duplicate payment is refunded.
• Your payment succeeded but the course did not unlock, and we cannot unlock it within 3 working days of you telling us.
• A technical problem on our side stops the course from playing, and we cannot fix it within 7 days of you reporting it.
• The course is materially different from the description on its course page when you bought it.
• We cancel your order, for example because of a pricing error, or we stop offering the course before you have had a reasonable chance to use it.

Change of mind

Because a course unlocks immediately, we do not normally refund a purchase just because you changed your mind. But if you ask within 7 days of buying, and you have completed no more than 25% of the course’s lessons, we will review your request in good faith.

When a refund is not available

• Change-of-mind requests made more than 7 days after purchase, or after more than 25% of the course has been completed.
• Problems caused by your device, internet connection or settings, where our team has offered a working solution.
• Accounts suspended or closed for breaking our Terms of use, for example by sharing the account or copying course material.
• Purchases on an account that has already been deleted.
• The value of a coupon or discount. Refunds are always based on the amount you actually paid.

How to ask for a refund

Email yduacademy@gmail.com or call +91 7489301982 and tell us:

• The mobile number registered with your account.
• The course name and the order or payment reference, shown under Transactions in the app and in Razorpay’s payment confirmation.
• Why you are asking for a refund, with screenshots if something went wrong.

How a request is handled

• We acknowledge every request within 2 working days and tell you our decision within 7 working days of receiving the details we need.
• A refund is calculated on the amount you actually paid. A course bought with a coupon is refunded at the price you paid, and the coupon is not reissued.
• When a refund is approved, the course is removed from your account.
• If we decline a request, we will explain why. You can ask for the decision to be reviewed by writing to us with “Grievance” in the subject line.

How and when the money reaches you

Approved refunds go back to the original payment method — the same card, UPI account, bank account or wallet you paid with. We cannot refund to a different account or in cash.

We start the refund within 2 working days of approving it. Razorpay and your bank usually take a further 5–7 working days to credit it, and UPI refunds are often faster. The final timing depends on your bank.

Payment disputes and chargebacks

If something is wrong with a payment, please contact us before you raise a dispute or chargeback with your bank — we can usually fix it faster. While a chargeback is open, we may pause access to the course concerned.

Your statutory rights

This policy does not affect any rights you have under the Consumer Protection Act, 2019 or other applicable law.

Changes to this policy

We may update this policy. The version in force when you bought a course applies to that purchase.