Delete your YDU Academy account

About this page

This page explains how to delete your YDU Academy account and the personal data linked to it. You can do it yourself in the YDU Academy app, or ask us to do it for you from any device, without installing or opening the app.

Option 1: Delete your account in the app

The quickest way. Your account is deleted immediately.

• Open the YDU Academy app and sign in with your mobile number.
• Go to Profile, then tap Settings.
• Under Account, tap Delete account.
• Read the confirmation and tap Delete account again.

Option 2: Ask us to delete it, without the app

If you have uninstalled the app, changed your phone or cannot sign in:

• Email yduacademy@gmail.com with the subject “Delete my account”.
• Include the mobile number registered with your YDU Academy account.
• We will confirm the request with you on that mobile number before deleting anything. We will never ask for a payment, your card details, your UPI PIN or a sign-in code.
• We delete the account within 7 days of confirming the request, and tell you when it is done.
• Prefer to talk? Call +91 7489301982 on a working day and we will help.

What is deleted

When your account is deleted, we permanently delete from our systems:

• Your profile: name, mobile number, profile photo, email address, city, learning goal and interests.
• Your purchase history and your access to the courses you bought.
• Your lesson progress and playback positions.
• Your ratings and reviews.
• Messages sent only to you in your in-app inbox, and the push notification tokens of your devices.
• Any unused sign-in code for your number.

What is kept, and for how long

• Records the law requires us to keep, such as tax and accounting records of your payments, are kept only for the period Indian law requires (generally up to 8 years) and used only for that purpose.
• Razorpay, our payment partner, keeps its own records of your payments as the rules that apply to it require, under Razorpay’s privacy policy.
• App activity, such as courses viewed, is separated from your account so it can no longer identify you, and is deleted automatically within about 13 months of being recorded.
• Information needed to settle an open refund, payment dispute or legal claim is kept until it is resolved.
• Copies in our secure backups are removed when those backups are overwritten in their normal cycle.

Before you delete

• Deletion is permanent. We cannot restore your account, purchases or progress afterwards.
• You lose access to every course you bought, and deleting your account does not make you eligible for a refund. If you have a refund request open, wait until it is settled.
• Notes are kept only on your phone. Remove them with Clear data on this device in Settings, or by uninstalling the app.
• If you sign in again later with the same mobile number, a new, empty account is created.
• Uninstalling the app does not delete your account. Use one of the options above.

Delete some data and keep your account

• Edit your name, photo and other profile details from Profile at any time.
• Clear notes, saved courses and cached data from your phone with Settings → Clear data on this device.
• Turn off push notifications in your phone’s settings.
• To delete a specific item, such as a review, email yduacademy@gmail.com and tell us what to remove.

Questions

Contact us at yduacademy@gmail.com or +91 7489301982. Our Privacy policy explains in full how we handle your data.